Holiday Program Freeze
12/9/2024, 2:26:32 PM (about 2 months ago)

Hello hackers! Our bug bounty team is going to take a well-deserved break during the end of year holiday season. The program will remain open and Intigriti will validate issues, however the Cloudways team will be delaying review of reports until after the new year. Please take a look at our temporarily adjusted validation times below.

Between Dec 9, 2024 and Jan 2, 2024:

Vulnerability Severity Time to validate
Exceptional 3 Working days
Critical 3 Working days
High 14 Working days
Medium To be reviewed after Jan 2
Low To be reviewed after Jan 2

Note: marking all reports as critical or exceptional so that they are reviewed faster during this window will not result in a positive outcome.